Frequently Asked Questions on Direct Moves
General
Where is Dorm Room Movers based?
What is Dorm Room Movers all about?
What kind of student uses Dorm Room Movers?
Insurance/Claims
Which items are not covered by insurance?
Is there any insurance on my stuff? What happens if something breaks?
Pick up and Delivery
I need to make a last minute change to my scheduled pick up or delivery.
When do I need to know my pick up and delivery date and/or address?
Where are the available pick up / delivery dates located for my school?
What if I can't make the arranged dates for pick-up or delivery? Am I just out of luck?
My pick up or delivery window is locked/closed and it won't let me change it online.
Can I change my pick up or delivery window?
I noticed that time slots are 4-hour blocks; can I request a more specific time?
I received my 2-hour time estimation for pickup/delivery and cannot be there what can I do?
How do I choose a pick up or delivery date?
Pricing/Fees
How do I add a coupon code to my account?
What is the refer a friend program?
How do I change my card on file?
What form of payment do you accept? Can I pay in cash or checks?
What is my registration payment apply to? Is it refundable?
Supplies
How do I purchase additional supplies?
What if I don't use the boxes that you send me? Can I return them?
General
Where is Dorm Room Movers based? back to top
Our corporate headquarters are located in Tempe, Arizona.
Who does all the moving? back to top
We deploy professional and responsible movers to ensure you and your items are treated with care.
How do I register? back to top
Click on "sign up" and enter your information. Once submitted, add your desired service, and click on the "register now" banner to make your registration payment.
What is Dorm Room Movers all about? back to top
Dorm Room Movers aspires to ease the stressful life of students by helping with all their moving, storage and shipping needs. Instead of worrying about where to put your stuff, open that textbook and study for a change. You sign up and pack, we do the rest!
What kind of student uses Dorm Room Movers? back to top
Our typical customers are out of state college students who go home for their summers and need a place to put their stuff. The average student uses 5 or 6 of our signature boxes, and usually has 1 or 2 other non-boxed items which they need stored. Check out your school for pricing and more information.
Insurance/Claims
Which items are not covered by insurance? back to top
Items that are not covered by Dorm Room Movers are: cash, coins, jewelry, and collectible items of intangible or indefinable value. Extremely fragile items (e.g. glass, mirrors, etc.). Damage to electronic equipment if not packed in its original manufacturer supplied packaging. Inadequately packed items un-packaged items, including furniture that is not wrapped and protected. Damage caused to assembled furniture and particle board. Please reference the Terms & Conditions by clicking the link at the bottom of every page.
How do I submit a claim? back to top
Customer must report missing items and damage to the movers at the time of delivery and have them annotate in the delivery contract that damage occurred. If this has not been completed the claim may be subject to rejection or partial payment. Customer must email to claims@dormroommovers.com photographs of damage along with estimated value of the item that was damaged. Dorm Room Movers will issue a response or credit within 30 days. In the case that the Customer is not present during the delivery, the condition as noted on the contract will define the existence and extent of the loss or damage. All damaged items must be inspected by a Dorm Room Movers representative upon delivery in order to properly inspect and assess the damage. All missing items must be reported by the customer at the time of delivery, noted on the delivery receipt and signed by the Dorm Room Movers representative. Claims not completed within 10 days from the scheduled delivery time will be considered waived. First make sure to view our exclusions on what you can make a claim for.
Is there any insurance on my stuff? What happens if something breaks? back to top
Dorm Room Movers insures each item you store for up to $100. Make sure you pack all electronics in their original packaging to be covered under our insurance. Any lost or damaged items must be reported immediately to our customer service hotline, 888.7MYDORM (888.769.3676). Please reference the Terms & Conditions by clicking the link at the bottom of every page.
Pick up and Delivery
I need to make a last minute change to my scheduled pick up or delivery. back to top
Changes of your 'pickup slot' either to or from a date that is within 48 hours of your move will require a $30 late notice fee due to the special processing required to re-route our teams. To avoid this, try to have an alternate contact available. Please note: if you are changing from today to tomorrow, once selection has been made in your account you will recieve confirmation for tomorrow from your mover as soon as they are available.
When do I need to know my pick up and delivery date and/or address? back to top
To ensure we can best accommodate your travel plans, we ask you provide your pick up or delivery date and address within 7 days of your desired move. Last minute selections may be subject to fees and will be limited to availability of our moving teams.
Where are the available pick up / delivery dates located for my school? back to top
Dates can be viewed in the "how it works" section of your desired service, and can be selected in your account for that service.
What if I can't make the arranged dates for pick-up or delivery? Am I just out of luck? back to top
If you will not be available during the entire time slot we suggest that you coordinate with a friend to be present, or select a different date. This way you will avoid missing your scheduled time and the resulting rescheduling fee. If you are having a friend sign for your pickup/delivery, please ensure that they understand which items you are having stored or shipped, and are available for the entire pickup window provided to you for your move. You must also enter your friend's name and phone number online in your profile under alternate contact.
My pick up or delivery window is locked/closed and it won't let me change it online. back to top
Your pickup time will lock when you are within 24 hours of the selected time. If you would like to change it a $30 pickup rescheduling fee will apply.
Can I change my pick up or delivery window? back to top
Yes, a $30 dollar pickup change may apply if the change done inside of 48 hours of the pickup or delivery window.
I noticed that time slots are 4-hour blocks; can I request a more specific time? back to top
You will be contacted by your movers within 24 hours of your pickup date with a 2-hour estimated timeframe of when they will be in your area. You or an alternate contact must be at your pickup location within this entire time frame. To provide the best possible service and price for all our customers, pick up and delivery timeslots are based on the location of the halls on our designated route.
I received my 2-hour time estimation for pickup/delivery and cannot be there what can I do? back to top
If you will not be available during the entire time slot we suggest that you coordinate with a friend to be present, or select a different date. This way you will avoid missing your scheduled time and the resulting rescheduling fee. If you are having a friend sign for your pickup/delivery, please ensure that they understand which items you are having stored or shipped, and are available for the entire pickup window provided to you for your move. You must also enter your friend's name and phone number online in your profile under alternate contact.
How do I choose a pick up or delivery date? back to top
Time slots are available for selection in your service profile online. Pickup dates must be selected at least 48 hours in advance online to avoid any additional charges. If you require a pickup date that is less than 48 hours away, you must call our customer service line to have it selected.
Pricing/Fees
How do I add a coupon code to my account? back to top
Log into your account by clicking the 'My Account' link at the top of any page on our site. Choose your selected service and enter your coupon code prior to registering.
What is the refer a friend program? back to top
If you are a already a customer you can save $10 per referred person that uses our service. All they have to do is enter your "referral code" found at the bottom of your service account as their coupon code and they save 15% on their first box while you save $10 from your order. You'll save $10 on your order for each referral that uses our service. So you could actually have all your stuff moved FOR FREE!
What is a coupon code? back to top
A coupon code can be used to receive discounts on any of our services and vary based on what specific marketing material it was obtained from.
How do I pay? back to top
Your items will be priced at time of pick up from your residence. The balance will be automatically charged to the same credit card used to make your registration payment. You can update this card online at any time.
How do I change my card on file? back to top
Log into your account and click update card next to your desired service.
What form of payment do you accept? Can I pay in cash or checks? back to top
We accept most forms of credit and debit cards but unfortunately we are unable to accept cash, checks or money order transactions. This way we can make sure that your payment is processed correctly and applied directly to your account. We never store your credit card information for additional billing, but we will process the remaining charges based on the previous transaction number through PayPal.
How does the pricing work? back to top
Direct move pricing is based on the duration of time your move takes. Please see our hourly direct move rates in the left bar of the "how it works" section of our site.
Are there additional Fees? back to top
Please see our direct move rates in the left bar of the "how it works" section of our site.
What is my registration payment apply to? Is it refundable? back to top
Your registration payment secures your spot on our trucks. This also comes with a complimentary supply kit that includes five (5) double walled 4 cubic foot boxes (18' x 18' x 22') as well as packing tips and a roll of tape. Your registration payment in non refundable. In the case of canceled service the registration is good for 1 year.
Supplies
What comes in a supply kit? back to top
Registered customers will receive a supply kit which includes 5, 4 cubic foot boxes and a roll of tape. Kits are shipped to you via UPS and may take up to 10 business days to arrive.
How do I purchase additional supplies? back to top
You may purchase additional supplies through our website. Click on the "Products" menu on any page and choose "Packing Supplies".
What if I don't use the boxes that you send me? Can I return them? back to top
Once you have registered, Dorm Room Movers will deliver a complementary supply kit to you. Since your first supply kit is free, if you dont use all of your boxes you can simply give them to your friends if they need any or you can make some cash and sell them on BoxCycle.com. If you have ordered an additional supply kit, we will not be able to refund any amount if boxes are not used.
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